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Meet your Pedagogue Test Coordinator
Interview with Colin Duffy
| Many of our
ExamsDirect® clients know Colin Duffy as the
helpful voice on the other end of the phone. Colin is
one of our Testing Coordinators. His job is to ensure
that questions are entered into the system, tests are
created and assigned, and reports are run. Or put another
way, Colin’s job is to keep our clients happy
by making sure their testing requests are handled quickly
and accurately.
Q: What are the main responsibilities
of your job?
A: Day to day interactions
with clients by email |
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and phone support. Setting up new exams for ExamsDirect
clients-- entering the questions, building the exams, assigning
them to the student groups to be tested. Working with training
directors at the clients to resolve test taker issues.
Q: Can you briefly describe
the assignment process?
A:When a new exam is being launched
for a new student group we define that group in our system
by one of the database fields that we've established for that
client. If it's a new hire class, we may have it set to "New
Hire 2007", and all the students with that data in the
field will get grouped together. We then can assign an exam
(or set of exams) to that group as an open ended assignment
(no expiration date) or have the testing period expire at
a certain date and time.
Q: What are the various levels
of support you provide internally and to our clients?
A: Internally I work directly
with our developers to make sure they have access to the resources
they need and I get software updates from them in place. With
clients I communicate with the training managers and help
desks to keep the ExamsDirect portals updated with current
student population, exams, reports, etc.
Q: What are a few of the most common questions
you are asked?
A: One of the most common questions
is “Why can’t a student see a particular exam
in his or her ‘My Required’ list?” Often
it is due to the student taking and passing it already (or
failing it the maximum number of attempts). We offer many
different reporting methods to see how students are doing
on their exams. Another possibility is that the student data
(data in the field that we've built the student group from)
is set incorrectly. Maybe the student was part of an old group,
or maybe it's just a simple typo. Our system matches the data
exactly.
Another common question is how to update
a student's “login id.” Our system uses the login_id
(student_id) as the key for all results and student records.
If a student's login id changes (misspelled originally, or
new last name from marriage), we have ways to get this corrected.
We will work with the client to make sure all data and results
are intact for this type of change.
Q. Just for fun, what do you spend time
doing when you are not slaving away at Pedagogue?
A: I play the bagpipes in the
Trenton AOH Pipe Band. I've been playing for about two years
now, and our group plays many holiday parades in the NJ area,
as well as many AOH functions.
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